List of Cloud Telephony Providers in Saudi Arabia (2025)
As cloud communications become essential for modern businesses in Saudi Arabia, several providers have emerged offering cloud-based call center and telephony solutions. Here’s a detailed list of the top Cloud Telephony Providers in KSA you should know about:
🔝 Top Cloud Telephony Companies in Saudi Arabia
1. Bevatel
Services: Cloud call center, CRM system, unified numbers (9200), toll-free numbers (800), call recording, live reports
License: Certified by CST (Communications, Space & Technology Commission)
Key Features: Arabic dashboard, CRM integration, excellent support
2. ZIWO
Services: Cloud contact center, local and GCC numbers, CRM integrations, AI-based call analysis
AI Features: Sentiment analysis, call tagging, transcription
License: Official CST license holder
Key Features: High data security, local data hosting
3. Wave
Services: Cloud communication systems, local numbers, analytics, API & business tools integration
Special Offer: 90-day free trial
Focus: SMEs and startups
4. Etisalna
Services: Call center solutions, call management, instant reporting, remote agent support
Key Features: Tailored packages for SMEs, Arabic UI
5. Exotel
Services: Cloud-based contact center, IVR, call tracking, CRM integration
Ideal For: Startups and scalable businesses
6. Maqsam
Services: AI-powered contact center, customer support automation, smart call routing
Clients: Trusted by over 1,400 companies across MENA
7. Exacall
Services: Smart communication solutions, voice/chat management, drag-and-drop interface
Clients: Includes government entities and enterprise clients
8. AstraQom
Services: Hosted PBX, cloud-based business phone system
Infrastructure: Runs on Qloud9 global cloud network
9. AVOXI
Services: Cloud call center software, CRM integration, phone number management
Key Features: Instant setup, no long-term contracts
10. ICSL
Services: Cloud call centers, performance analytics, CX strategy support
Focus: Large businesses and enterprise environments
11. TeleCMI
Services: Virtual phone numbers, cloud telephony, HD voice, call insights
Key Features: No setup fees, contract-free plans
✅ What to Consider When Choosing a Provider:
Licensing: Always verify the provider is CST-certified for legal compliance.
Data Hosting: Prefer providers with local data hosting for speed and security.
CRM Integration: Ensure compatibility with your current CRM tools (like Salesforce, Zoho, HubSpot).
Arabic Support: For teams based in KSA, an Arabic interface and local customer support are a plus.
📊 Cloud Telephony Providers Comparison – Saudi Arabia (2025)
